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*Technical assistance

If you cannot find the information you require in the sections above or require further support please call 01332 818 200 or fill in our online form.

Technical assistance form

Lighting design support

Illuma's experienced team of LIA qualified Lighting Designers can provide you with a FREE comprehensive lighting design proposal. View our lighting design page

Site survey assistance

We can also provide a site survey and generate a CAD file of your floor plan and generate a bespoke lighting scheme for your project. Contact us to find out more

Frequently asked questions

Do you provide guarantee for your lighting products?

Yes, we offer a 5 year guarantee on all our lighting products to ensure customer satisfaction and peace of mind.

How can I request a quote for lighting products?

You can easily request a quote by filling out a contact form on our website or contacting our sales team directly.

What are the benefits of LED lighting?

LED lighting offers numerous benefits, including energy efficiency, longer lifespan, reduced maintenance, and superior light quality.

Are your lighting products compliant with industry standards?

Yes, all our lighting products meet the required industry standards and certifications for safety and performance.

Can you provide lighting solutions for large-scale projects?

Certainly! We have experience in supplying lighting solutions for projects of all sizes, from small businesses to large commercial developments.

How do I find the right lighting for my specific application?

Our knowledgeable team can assist you in choosing the appropriate lighting solution for your specific application. Contact us for expert guidance.

What is the lifespan of your lighting fixtures?

The LED chips inside our luminaires are designed to have a long lifespan and are rated at L70 which means at 50,000 hours, the will exhibit 70% of their original lumen output.

Do you offer installation services?

While we don't provide installation services directly, we can recommend qualified electrical contractors who specialise in lighting installations.

Are your lighting products dimmable?

Yes, many of our lighting products are dimmable, allowing you to adjust the light levels to suit your preferences or create the desired ambiance.

Can you provide lighting solutions for outdoor spaces?

Absolutely! We offer a range of outdoor lighting options, including landscape lighting and facade lighting.

Are your lighting products compatible with smart lighting systems?

Yes, we offer smart lighting solutions that can be integrated with various control systems, enabling you to automate and manage your lighting efficiently.

What is the lead time for your lighting products?

The lead time for our lighting products may vary depending on the specific item and order quantity. Contact our sales team for more accurate delivery estimates.

Do you offer samples of your lighting products?

Yes, we can provide samples of our lighting products upon request. Contact our sales team to discuss your sample requirements.

Are your lighting fixtures suitable for low-ceiling environments?

Yes, we have a range of low-profile lighting fixtures specifically designed for spaces with low ceilings.

What is Casambi dimming?

Casambi dimming is a wireless lighting control technology that allows you to wirelessly control and dim your lighting fixtures using a smartphone or tablet.

Are your lighting fixtures compatible with Casambi dimming?

Yes, we offer a range of lighting fixtures that are compatible with Casambi dimming technology, providing convenient wireless control options.

What is DALI dimming?

DALI (Digital Addressable Lighting Interface) dimming is a standardized protocol for digital dimming and control of lighting fixtures, offering precise control and flexibility.

Do you provide lighting fixtures with DALI dimming capability?

Yes, we offer a selection of lighting fixtures that support DALI dimming, allowing for seamless integration into DALI lighting control systems.

What are the advantages of using Casambi or DALI dimming?

Both Casambi and DALI dimming offer advanced control features, such as individual fixture control, scene setting, scheduling, and energy monitoring, providing enhanced lighting control capabilities.

Can I retrofit my existing lighting system with Casambi or DALI dimming?

Retrofitting your existing lighting system with Casambi or DALI dimming depends on the compatibility of your fixtures and control infrastructure. Contact our team to assess feasibility.

Can Casambi or DALI dimming systems be integrated with other building automation systems?

Yes, both Casambi and DALI dimming systems can be integrated with various building automation systems, allowing for centralized control and coordination with other building functions.

What is mains voltage track lighting?

Mains voltage track lighting refers to a lighting system where the power is directly supplied to the track, eliminating the need for low-voltage transformers.

Are your lighting fixtures compatible with mains voltage track systems?

Yes, we offer lighting fixtures that are specifically designed to be compatible with mains voltage track systems, providing easy installation and flexibility in lighting placement.

Can I mix different types of lighting fixtures on a mains voltage track?

Yes, mains voltage track systems allow for mixing different types of lighting fixtures, such as spotlights, pendants, and track heads, on the same track, providing versatile lighting options.

What is the typical delivery time for your lighting products?

Our typical delivery time for lighting products is within 5-7 business days. However, specific delivery times may vary based on product availability and your location.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Please contact our sales team to inquire about shipping options and costs to your specific location.

What should I do if my package arrives damaged?

In the rare event that your package arrives damaged, please notify our customer service team immediately. We will arrange for a replacement or initiate the necessary steps to resolve the issue.

Can I pick up my order directly from your warehouse?

Yes, we offer the option for customers to pick up their orders directly from our warehouse. Please coordinate with our sales team to schedule a pickup time.

Do you offer site surveys for lighting projects?

Yes, we provide site surveys conducted by our knowledgeable external sales team. They will assess your project site, gather relevant information, and provide lighting recommendations tailored to your specific needs.

Do you charge for site surveys?

Generally, site surveys are provided as a complimentary service.

Can I schedule a product demo for your lighting fixtures?

Yes, we offer product demos conducted by our external sales team. They will showcase our lighting fixtures and provide demonstrations of their features and functionalities.

How can I schedule a product demo?

To schedule a product demo, please reach out to our sales team. They will arrange a suitable time and location for the demo, whether it's at your site or our showroom.

Can I discuss my lighting project requirements with your sales team in person?

Absolutely! Our external sales team is available for in-person meetings to discuss your lighting project requirements, provide guidance, and answer any questions you may have.

Do you have a showroom where I can see your lighting products?

Yes, we have a dedicated showroom situated in our office in Castle Donington where you can see a wide range of our lighting products. Contact our sales team to schedule a visit.

Can your sales team provide technical assistance during a site visit?

Yes, our external sales team is trained to provide technical assistance during site visits. They can offer guidance on lighting layouts, installation requirements, and any other technical aspects related to our products.

Do you offer virtual product demos for remote clients?

Yes, we understand the importance of catering to remote clients. Our sales team can arrange virtual product demos via video conferencing, allowing you to see our lighting products and ask any questions from the convenience of your location.

What types of lighting products do you offer?

We offer a wide range of commercial lighting products, including LED spotlights, track lighting, recessed lighting, and architectural lighting solutions.

Do you provide lighting design services?

Yes, we have a team of experienced lighting designers who can assist you with your project's lighting design requirements.

Are your products energy-efficient?

Absolutely! Our lighting products are designed to be energy-efficient, helping you save on electricity costs while reducing your environmental footprint.

Can you customise lighting fixtures to suit our specific needs?

Yes, we offer customisation options to tailor lighting fixtures according to your unique requirements.